SMS, Phone & Contact Information Privacy Policy

Last updated: July 2026

Who we are

Complete Contractors (“we,” “us,” or “our”) provides residential and commercial services from our office at 1635 S 84th Street, West Allis, WI 53214. Our main phone number is 414‑206‑5004.

What information we collect

When you contact us, we may collect:

• Your name

• Your phone number(s)

• Your email address

• Your service address

• Details about your service request

• Photos you voluntarily send us of the work area or issue

We collect this information when:

• You call our business

• You speak with our live or AI receptionist

• You text or email us

• You submit information through an online form

How we use your phone number

We use your phone number only to:

• Confirm and schedule appointments

• Send service‑related updates (arrival windows, rescheduling, status updates)

• Send links to estimates, invoices, or work orders you requested

• Request additional information or photos needed to prepare or confirm pricing

• Reach you about safety or urgent issues related to your job

We do not:

• Sell, rent, or trade your phone number to third parties

• Use your number for mass marketing campaigns or random promotions

• Share your phone number with other companies for their marketing

Any SMS or phone communication we send is directly related to a service you requested or an existing customer relationship.

How we use email

If you provide an email address, we may use it to:

• Send estimates, invoices, and receipts

• Provide written confirmations and work summaries

• Share documents related to your service

We treat your email address with the same care as your phone number and do not sell or rent it.

Text messaging consent and opt‑out

By providing your mobile number to us (for example, during a phone call, in a form, or by texting us first), you consent to receive text messages related to your service, including:

• Scheduling and appointment updates

• Estimate and invoice links

• Requests for photos of the work area

You can opt out of text messages at any time by replying “STOP” to any message we send. After you opt out, we will stop sending SMS messages to that number, except where required by law (for example, a final confirmation of your opt‑out).

You can also ask us to update or remove your phone number from our records by calling 414‑206‑5004 or emailing us.

Photo and media privacy

If you send us photos or videos:

• We use them only to understand your project, confirm pricing, improve safety, and document work performed.

• We store them with your job record for our internal reference, documentation, and quality control.

• We do not share identifiable photos of your home or property publicly without your explicit permission.

We may use de‑identified or anonymized images (for example, close‑ups that do not show addresses, faces, or unique identifying details) for training, internal review, or quality and safety purposes.

Data sharing with service providers

We may share limited information (such as your name, phone number, and service address) with trusted service providers who help us:

• Answer calls and schedule jobs

• Send text messages and emails

• Process payments

• Provide customer communication tools

These providers are only allowed to use your information to perform services on our behalf and must protect it under their own security and privacy obligations.

We do not authorize any service provider to use your phone number or contact information for their own marketing.

Data security

We take reasonable technical and organizational steps to protect your information, including:

• Using reputable communication and scheduling platforms

• Restricting access to your information to staff and contractors who need it to perform their job

• Monitoring our systems for unusual or unauthorized access

No system can be guaranteed 100% secure, but we work to reduce risks and respond promptly if issues arise.

Data retention

We keep your contact information and job records for as long as reasonably necessary to:

• Provide services

• Maintain accurate business records

• Comply with legal and tax requirements

• Handle warranties, callbacks, or repeat work at your property

If you would like us to update or delete your information, contact us using the details below. Some information may need to be retained for legal or accounting reasons even after you request deletion.

Your choices and rights

You can:

• Update your phone number or email

• Change your preferred contact method (call, text, email)

• Opt out of SMS updates by replying “STOP”

• Ask questions about how we use your information

To do so, contact us at:

• Phone: 414‑206‑5004

• Mail: Complete Contractors, 1635 S 84th Street, West Allis, WI 53214

Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Your continued use of our services after any changes means you accept the updated policy.

If you want, I can also shorten this into a “SMS Terms” mini‑section you can put directly under your contact form or estimate request form, and then have the full version live on a separate “Privacy Policy” page.